General Terms and Conditions of Sale (GTC)
1. Acceptance of Terms and Conditions
The website www.thedermaboutique.com implies full acceptance of the following general terms and conditions of sale. These terms and conditions may be modified or supplemented at any time, and users are encouraged to review them regularly. The website is normally accessible to users at all times; however, temporary interruptions for technical maintenance may occur, in which case users will be notified in advance. The information on www.thedermaboutique.com is subject to regular updates, and users are advised to refer to it frequently.
2. Description of Services
Phone Number
080 2221792
DAMBO S.R.L
Via Maestri del Lavoro snc – 70017 Putignano (BA) – ITALIA
P.IVA 08405110720
Whatsapp
+39 320 1309361
We source products directly from reputable manufacturers, ensuring traceability and authenticity through CE certification and batch numbers. Upon immediate payment, orders are processed promptly and delivered using trusted shipping partners. We offer comprehensive customer support and guidance via chat, email, and telephone. By placing an order on our website, the customer agrees to make immediate payment. Legal action may be taken in the event of payment delays or defaults. The products on our website have a minimum shelf life of 3 months. We reserve the right, at the customer’s request, to offer products with a longer shelf life.
Delivery Time and Options
Delivery options are displayed based on the customer’s location and address specifics. The delivery timeline provided is solely attributed to our shipping partners. We strive to maintain accurate information on our website but cannot be held responsible for inaccuracies. The information provided is indicative and subject to change.
3. Return and Refund Policy
Withdrawal Period
The Derma Boutique grants a maximum withdrawal period of 14 days from the receipt of goods by the customer. Refunds are subject to inspection and verification of the condition of the returned goods. If the withdrawal period ends on a weekend or holiday, it is extended to the next business day.
Refund Method
Refunds are issued using the same payment method as the original purchase. However, alternative refund methods may be arranged upon agreement between the buyer and The Derma Boutique to avoid additional charges.
Shipping Cost
The Derma Boutique reimburses delivery costs as per applicable regulations. However, return shipping costs are the customer’s responsibility, except in specific circumstances detailed in the “Refund and Return Terms – Disputes” section.
Right of Withdrawal - Proof Required
Customers must provide evidence of compliance with the 14-day withdrawal period. This can be done by returning the package via a recognised carrier or by contacting us via phone or email before the withdrawal period expires.
Contact - Request for Refund and/or Return
Customers can request refunds or returns by phone or email. To expedite the process, customers are advised to provide detailed information, including the reason for the request, desired action (refund or return), return delivery method (if applicable), preferred refund method (if applicable), and personal information (name, contact number).
Methods of Returning Goods
The Derma Boutique may request a parcel return number to track returned products.
Refund and Return Terms - Disputes
In cases of loss, damage, or defective products, customers are eligible for partial or full refunds upon providing proof of the issue. The Derma Boutique reserves the right to defer reimbursement until physical proof is obtained. We may offer partial refunds or issue credit notes at our discretion. In case of order errors or expired products, The Derma Boutique will refund the order amount or arrange for product replacement upon receiving dispute evidence.
Change of Mind (Without Other Reason)
Returns are accepted for unopened products within the specified withdrawal period. The customer bears return and delivery costs. For hygiene and safety reasons, no refunds or returns are accepted for opened products.
4. Contractual Limitations on Technical Data
The Derma Boutique utilises JavaScript technology on its website. Users are responsible for ensuring their equipment meets specified requirements. The website cannot be liable for any equipment or browser incompatibility damage.
5. Intellectual Property and Counterfeits
Reproduction, modification, or distribution of any website content without prior written consent from The Derma Boutique is prohibited. Violations will be prosecuted under applicable laws.
6. Limitation of Liability
The Derma Boutique is not liable for any direct or indirect damages from website use. Users agree to access the site using compatible and virus-free equipment. We reserve the right to delete content posted in interactive spaces that violates applicable laws or regulations.
7. Management of Personal Data
We protect user data following relevant laws and regulations. Personal information collected is used solely for providing services offered on www.thedermaboutique.com. Users can access, rectify, and oppose using their personal data. For inquiries or requests, users can contact us via email or phone
8. Hypertext Links and Cookies
www.thedermaboutique.com contains hypertext links to external sites with authorisation from The Derma Boutique. Users may encounter cookies during website browsing, which are used to enhance navigation and collect usage data. Users can configure their browser settings to refuse cookies.
9. Applicable Law and Jurisdiction
Any disputes related to the use of www.thedermaboutique.com are governed by Italian law. The Corte Suprema di Cassazione have exclusive jurisdiction over these matters.
10. Relevant Laws
Law n° 675 of 31 December 1996 regarding the processing of personal data (“Privacy Law”).
Law No. 70 of 9 April 2003 concerning electronic information (“Digital Economy Law”).
11. Website Presentation
By Article 6 of Law No. 2004-575 of June 21, 2004, users are informed of the identities of the website’s stakeholders.
Owner: The Derma Boutique, SIRET [Insert SIRET number]. Publication Manager